About This Website

All our sales and products are fulfilled by Amazon fulfillment centers and using the safe and secure Amazon payment system.

Shipping & Order Fulfillment:
All payments are handled securely by Amazon and all shipping is dispatched by Amazon. Royal Kava understands the need for security and quality and there is no-one else like Amazon to provide customer satisfaction and security.

Products are shipped by Amazon.com and often on larger items they offer free shipping. Details are always plainly visible as you proceed through the checkout process securely. All delivery services are managed by Amazon. During your checkout you will be able to choose the level of shipping speed you require and will be offered incentives and offers which you may choose to accept if you wish. Delivery is typically very quick for the most common items within The USA as Amazon uses the best of FedEx, UPS, Purolator and Canada Post and often provides Free Shipping on orders within the lower states.

Unless specified during the checkout process your order will ship from one of the Amazon fulfillment centers. These Amazon shipping outlets are located in the USA so shipping is quicker than a vampire at midnight on Halloween! Amazon can also ensure worldwide delivery of Goth costumes, makeup and especially jewellery and music around the world very speedy indeed!

Some products and accessories will ship from individual affiliate merchants of Amazon who provide the quality service and customer care that Amazon insists upon for their clients. We believes in 100% satisfaction and hope that your experience with your purchases via our website will meet your expectations and make your Royal Kava dreams, ceremonies and activities happen as expected with a ghoulish and blood curdling cheer!

Please note we do not operate a retail storefront and have no pick-up window. All orders are shipped directly from one of the many Amazon.com warehouses depending on your location and the products ordered. We are, however, staffed for your email requests by wonderful custom service staff who are happy to talk to you as long as it’s not during the day when we are usually sleeping!

If you have any questions please contact us at info@RoyalKava.com

All orders are fulfilled by Amazon. Amazon.com has created one of the most advanced fulfillment networks in the world, and we have decided that all of us can benefit from their expertise. With Fulfillment by Amazon all your products ordered are taken care of via Amazon’s fulfillment centers, and they pick, pack, ship, and provide customer service for all these products. Amazon.com also handles all financial details so you can be confident that all information is kept secure and encrypted. Amazon are the leaders in product provision and we recognize that power.

Orders
Orders should be placed through our website. Typically, because orders go through the super-efficient network of Amazon, orders are processed and shipped very quickly.

Prices & Taxes
All pricing is in US dollars and all applicable taxes will be clearly noted at the time of checkout as well as any shipping charges.

Shipping
Shipping is by Fedex ground or Purolator or UPS or USPS depending on your location and address details, Amazon will ship the best method based on your requirements. Express shipping is always an option that you will be offered at check-out. Shipping rates are calculated by total order weight. Amazon reserves the right to choose the most efficient and/or cost-effective method of shipping to ensure goods are delivered in the most timely and economical manner.

Our website allows the Goth community to have access to the most bad-ass collection of deals of darkness in this mortal coil!

Order Cancellation
If you wish to cancel an order please do so as soon as possible after placing the order by contacting customer service of Amazon.com who will be emailing your order details upon the placement of your order.

Claims, Warranty & Returns

Freight Claims
RoyalKava.com does not assume responsibility for freight damage. Amazon, as the prime order fulfiller will be able to assist you with freight damage claims, contact them at the specific number in your invoicing.

Short Shipment
Contact Amazon or the shipper, usually Amazon, for any short shipments.

Return Goods
Contact Amazon for returns. Some products can be exchanged and some instill a re-stocking fee that is not in the control of RoyalKava.com.

Defective Goods
Our Royal Kava team want to ensure your satisfaction and we have carefully chosen the best products that have a record of performance. If you are not satisfied with your product please contact the product manufacturer directly or Amazon directly and always keep records and warranty cards from all purchases to ensure a trouble free replacement of defective items.

Privacy
The Royal Kava website does not store any of your personal information. Our website uses cookies and web-beacons to store information that will enhance and improve your website visits by remembering your product favorites, the pages you visited on our website and any login details or passwords that you may require to access your account to retrieve shipping details or product information. Any payments made through the Amazon.com secure gateway are confidential and we do not store any credit card information or client information. Contact info that is submitted to us (email, phone numbers, etc.) is not shared with any third party. We do not store payment information.